Questions people ask
Short answers to what people actually arrive wanting to know.
Last reviewed 28 August 2026
- Is it safe to paste a message here?
- Yes. The checking runs inside the page on your own device, so in normal use the message never leaves your phone or computer. It is never stored, never written to a log, and never sent to any other company.
- Do I need an account?
- No. There is no sign-up, no login and no profile. Nothing is remembered about anybody, so there is nothing to create and nothing to delete.
- How do I know if a message from my bank is real?
- Do not judge it from the message. Close it, open your bank’s own app, and look there. If something is genuinely wrong it will be in the app. If it is not, the message was lying. That works every time and needs no expertise.
- Someone asked me for an OTP. Is that ever legitimate?
- No. Not from a bank, not from a courier, not from customer care, not from the police. A genuine OTP message tells you a code and warns you not to share it. Anyone asking you for one is trying to take something.
- I clicked a link. Have I lost money?
- Probably not. Opening a link is rarely the damage; what costs people money is what happens next, such as typing a password or sharing a code. If you only looked and closed it, you have most likely lost nothing.
- Money has gone. What do I do first?
- Call 1930, the national cyber fraud helpline, and your bank’s fraud number, both today. Reporting on the same day is the single thing most strongly associated with getting money back.
- Does this tool read my messages?
- No. It has no access to your inbox and no permission to read anything. It only ever sees what you paste or deliberately share into it.
- Why does it say Likely Safe and not Safe?
- Because no detector catches everything. Likely Safe means nothing matched the patterns we hold, not that a message is guaranteed genuine. Saying Safe would overstate what the tool actually knows.
- Does it work without an internet connection?
- Yes. The detection runs on your device, so a verdict appears on a train, in a village, or on a dead network. In that mode your message physically cannot leave the device.
- Can it be wrong?
- Yes, in both directions. It will sometimes call an ordinary message suspicious and it will sometimes miss a new scam written to be unlike the last. It assists a judgement; it does not replace one.